Caroline Keros: NPS Yields $800,000 in Fresh Customer Opportunities
Wednesday, 24 February 2021
When Caroline Keros was given the job of Sales and Marketing Director, her company had a 2020 goal to achieve less than 5-10% churn for current customers. Given a global customer base of less than 50, Caroline was told that maintaining a strong relationship with every customer was extremely important. Previously, contact with customers was
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Maria Coombe: Finalizing a Three-Year-Old Workforce Plan Sets the Stage to Save $140 Million in Staffing Costs
Tuesday, 23 February 2021
Recently, I had the pleasure of speaking with Senior Program and Operations Leader, Maria Coombe. The following is her story: The company was experiencing a high volume of resignations of cleared systems and software engineers. This was impactful for two reasons: 1) Completing contract deliverables was difficult as personnel resigned; and 2) Investment loss (the
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David Traub: Supplier Owes $35M Considers Chapter 11 – How To Turn This Into $2M In Profit?
Monday, 08 February 2021
When a critical supplier is considering Chapter 11 Bankruptcy and still owes your company $35M, it leads to some sleepless nights. David Traub, International Joint Ventures, Partnerships and Strategic Alliances expert; inherited just such a situation when his company appointed him Head of Precious Metals Trading for the Americas. He discovered that not only was
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Suresh Joshi: Marketplace Competitiveness Increases to 82%
Tuesday, 19 January 2021
When senior director, Suresh Joshi approached the issue of marketplace competitiveness, his first look confirmed the following: “Our initial services for sellers to review the best marketplace prices was insufficient, since 25% of the sellers took more than eight hours to opt-in. I led a bottoms-up ideation with my team in partnership with my product
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Valerie El-Jamil: What is Resiliency and Why is it Important?
Tuesday, 05 January 2021
According to the Harvard Business Review, resiliency is defined as “the ability to recover from setbacks, adapt well to change, and keep going in the face of adversity.”[1] Valerie El-Jamil, a senior coach with the Human Capital Strategies Firm, Stewart, Cooper & Coon, said the focus is on dealing with a situation and moving forward.
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Craig Mezik: Corporate Expansion Reaches a $350M Cash Flow Increase In 6 Months
Thursday, 12 November 2020
All companies want to expand at some point during their growth history. Aggressive expansion and diversification initiatives require more planning and require significant increases in cash flow to fuel those plans. Recently, I spoke with Craig Mezik, a Senior Financial Management Executive who shared a powerful story on how to simultaneously increase cash flow, improve
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Ivan Orrego Sr.: Measuring Customer Satisfaction – How to Make Good Even Better
Tuesday, 03 November 2020
Gaining and keeping customer satisfaction high is tough, no matter the industry. One way many companies keep up is to keep score; but a score on what? I hate detail, but this story requires some terminology that many of us do not use, so here goes. In the banking and credit union industries, it’s KPI’s,
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Laura Slawson: Anyone Can Write A Resume… NOT!
Tuesday, 03 November 2020
Almost daily, I speak with job seekers who tell me that they have an ok or good resume. It’s an age-old story. They keep submitting it and getting poor responses. Sometimes their strategy is poorly defined, and they either hear nothing or keep getting requests to sell life insurance (no disrespect intended to this wonderful
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Michael Roy: Forging Collaborations, Earning Certification Builds $5.25M Revenue
Tuesday, 03 November 2020
Opening Latin America for any company is a challenge. I remember the complexities of that challenge pre-internet days. I was curious, given the times we are living in and with the Covid-19 virus spreading worldwide, what it was like opening a market in Latin America today. I called International Sales and Business Development Consultant, Michael
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David Robson: Inventory Shrinkage = Millions, If Not Effectively Managed – Here’s a Solution…
Friday, 30 October 2020
Each year, companies lose millions by not controlling shrinkage, Especially out-of-stock key items, operational weaknesses, and theft. Every company, regardless of industry or size, has some sort of shrinkage. Recently, I spoke with Strategic CFO and Compliance Executive, David Robson who said that one company he worked for approached four times average for his industry;
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