Practice partners and clinic management were questioning the inflated cost and lack of transparency of the company’s billing practices. Despite never having undergone an audit or producing a billing report in two years, the business manager still expressed confidence in the accuracy of all activity.  Business Development Executive, Danielle Cichon recognized an inadequacy as well
The commissary portion of Swanson Services Corporation began in the company’s vending operations department. At the time, all inmate accounting was done by hand and was extremely labor intensive. There was also an issue with inventory shrinkage. Inmates or officers often walked away with items without paying for them, and inventory was used in some
Paul Altobelli inherited a 52-year old industry-leading company. However, it was bleeding financially and their core brand was stagnant. As newly appointed President, Paul initiated a thorough review and realized that additional revenue streams and volume were required to drive down operating costs.  He also saw possibilities for new market development and expansion. Paul instructed
After joining the DoD contracting industry as an analyst, Bob Bevelacqua soon discovered that he had the ability to develop solutions to customer problems and socialize them into reality.   In 2003, he developed a concept to support coalition forces in Baghdad, Iraq, known as the Iraqi Advisor Task Force. His concept called for Iraqis
A leading university in Peru was considering shutting down its master’s Program in Economics due to lack of profitability and low enrollment. Dr. Mendoza was hired as Director of the Program with the expectation that he would lead the transition into the shutdown. However, Dr. Mendoza decided that closing the program was not the right
Alyson Woodard was promoted to run the 3rd largest consumer market in the AT&T portfolio managing a $4.3B P&L budget, 300+ company owned as well as franchise retail stores and managing a 1200+ team of frontline employees. Alyson was tasked to quickly uncover root causes of market share erosion, stabilize the decline and return the market
Gene Ciemny was requested by The Washington Post’s CFO to become an independent consultant and separate from IBM. With IBM’s consent, he signed a long-term consulting agreement to lead the transformation from a decentralized purchasing entity to a cohesive Shared Services Organization (SSO). However, developing a centralized procurement function required decision-making autonomy from the business
Jimmy McConnell came to work in Delaware on January 6th, 2019; the company had SAP, but they did not use the software as it was designed.  The Purchasing department had evolved into more of a customer service department for all the managers of the company to give little projects to.  There were no internal controls
Michael Ray is a change management, result-focused, operations leader who introduced innovative approaches to a perplexing retail challenge which resulted in extremely high profits and improvements that stood the test of time. Here is his story: The company’s resort stores in Florida, Arizona, and California were underperforming in the areas of average stores sales, comparative
Senior Corporate Strategist, Lisa Hendrickson, has a firm grasp in Board & Stakeholder Relations, Employee & Labor Relations, Cross-Functional Collaboration, and Developing High-Performing Talent. Below, is her description of the Great Revival Plan and how to integrate this into your company’s employee attraction and retention planning: Employers are losing a record number of employees not