Eric Speicher :Turning Around IT Support Crises
Monday, 19 April 2021
The good news was that this firm had tremendous growth, more than doubling the amount of personnel and 18 world-wide offices. The bad news was that calls to the IT help desk often went unanswered, aggravating business users and dampening morale of the group designated to provide service. Senior Global Financial Operations/Technology Executive, Eric Speicher,
- Published in View Point
Ivan Orrego Sr.: Measuring Customer Satisfaction – How to Make Good Even Better
Tuesday, 03 November 2020
Gaining and keeping customer satisfaction high is tough, no matter the industry. One way many companies keep up is to keep score; but a score on what? I hate detail, but this story requires some terminology that many of us do not use, so here goes. In the banking and credit union industries, it’s KPI’s,
- Published in View Point