Ivan Orrego Sr.: Measuring Customer Satisfaction – How to Make Good Even Better
Tuesday, 03 November 2020
Gaining and keeping customer satisfaction high is tough, no matter the industry. One way many companies keep up is to keep score; but a score on what? I hate detail, but this story requires some terminology that many of us do not use, so here goes. In the banking and credit union industries, it’s KPI’s,
- Published in View Point