Mario started his career in the FP&A (Financial Planning and Analysis) track. It provided great insight into all aspects of business and was instrumental in creating budgets and strategies to achieve success.  You could say that he had a front row seat to the core fundamentals of companies and was able to see what worked
Gaining and keeping customer satisfaction high is tough, no matter the industry. One way many companies keep up is to keep score; but a score on what?  I hate detail, but this story requires some terminology that many of us do not use, so here goes. In the banking and credit union industries, it’s KPI’s,