When Linda Coogle joined the company as President (a new position), the sales growth had been stagnant for a multiple years, after more than 20 years of business history.  “Employee annual turnover peaked at 100.3%, of which 81.2% was voluntary. The cost impact of the constant turnover affected profits, job satisfaction, and customer experience. In
In 2016, a manufacturing company hired Jonathan Henson, CMIOSH, to lead their Environment, Health and Safety (EHS) program. The manufacturing company had over 1600 employees based in five manufacturing plants across the US, UK, Mexico, and China. The company also had five service centers in the US. The safety director role allowed Jonathan to bring
Forward-focused predictions of the impact of eventual COVID restrictions augured for significant reductions and some elimination of planned promotional expenditures. Stakeholders most affected by the changes objected strenuously and demanded verification of the forecasts justifying cancellations.  Experience with similar business disruptions in the past showed the response needed to focus on ensuring a successful return
The local minor-league soccer team won selection as an MLS expansion franchise with the requirement that games be played in an appropriately sized and appointed stadium. None of the area’s existing venues satisfied the prerequisites forcing a major infrastructure development program.  John Juech assumed a leadership role for the city in bringing government, community organizations,
The partnership with Ryla Teleservices, the Kennasaw GA based call-center, was the accomplishment of a program goal at New Hope Enterprises, a non-profit agency which helps people who are unemployed or underemployed to become self-sufficient. The model used was based on Tonya Hughes’ master’s degree final project.  “It was designed to assist women re-entering the workforce
Marketing is about people, especially in LATAM markets. People are affected by their affinity groups (types of groups – grandmothers, teenagers, etc. – that are buying certain products for reasons not necessarily aligned with a specific demographic), consumer behavior, values, beliefs, and cultures.  The way they express themselves can change the way they buy. Robert
Rapid growth is exciting but not always efficient when it comes to building a supply chain organization. Eventually, most leaders face the challenge of right-sizing their overhead for the business to remain competitive.  Sometimes this can be done with technology alone, but more often it requires a reduction in headcount and/or restructuring of roles and
Clayton Huber, the General Manager of Commercial Plumbing and HVAC at a pump manufacturer, was tasked with finding a way to lower the cost of making base plates. The following is his experience and the outcome that ensued: “Success of adding automation to some of the welding processes relied on standardizing the design of primary components
The Veterans Healthcare Systems of the Ozarks (VHSO) is located in Northwest Arkansas and serves a Veteran’s population in three states.  Mr. Kelvin Parks developed networks and alliances with the Federal Delegations for Arkansas, Missouri and Oklahoma, to include state and local government officials.  He also met quarterly with all Veteran’s Service Organizations to provide facility updates and seek
Dale Taylor remembers the day he received the call like it was yesterday.  “It was a beautiful Sunday afternoon when my phone rang, and that call changed everything. On the phone was my Director of Maintenance and Engineering for GBC, and his news was not good,” Taylor said.  GBC Metals, the leading producer of copper-based