In 2016, a manufacturing company hired Jonathan Henson, CMIOSH, to lead their Environment, Health and Safety (EHS) program. The manufacturing company had over 1600 employees based in five manufacturing plants across the US, UK, Mexico, and China. The company also had five service centers in the US. The safety director role allowed Jonathan to bring
Forward-focused predictions of the impact of eventual COVID restrictions augured for significant reductions and some elimination of planned promotional expenditures. Stakeholders most affected by the changes objected strenuously and demanded verification of the forecasts justifying cancellations.  Experience with similar business disruptions in the past showed the response needed to focus on ensuring a successful return

Frank O’Regan: Franchise Turn Around

In July of 2016, Frank O’Regan was hired by Balise Motor Sales as the Business Manager for their two Mighty Auto Parts franchises.  When Frank arrived, the two franchises were under performing and operating at a profit loss.  The sales were historically stagnant, the gross margin was low, they had low inventory turns and poor
The local minor-league soccer team won selection as an MLS expansion franchise with the requirement that games be played in an appropriately sized and appointed stadium. None of the area’s existing venues satisfied the prerequisites forcing a major infrastructure development program.  John Juech assumed a leadership role for the city in bringing government, community organizations,
People generally view compliance as a mandate, or an unpleasant must-do to stay on the right side of the law. While this is often true, doing compliance right also brings business benefits in terms of customer trust, brand loyalty, improved operational processes, and the enhanced ability to identify and manage business risk. Occasionally a compliance
The partnership with Ryla Teleservices, the Kennasaw GA based call-center, was the accomplishment of a program goal at New Hope Enterprises, a non-profit agency which helps people who are unemployed or underemployed to become self-sufficient. The model used was based on Tonya Hughes’ master’s degree final project.  “It was designed to assist women re-entering the workforce
Marketing is about people, especially in LATAM markets. People are affected by their affinity groups (types of groups – grandmothers, teenagers, etc. – that are buying certain products for reasons not necessarily aligned with a specific demographic), consumer behavior, values, beliefs, and cultures.  The way they express themselves can change the way they buy. Robert
Rapid growth is exciting but not always efficient when it comes to building a supply chain organization. Eventually, most leaders face the challenge of right-sizing their overhead for the business to remain competitive.  Sometimes this can be done with technology alone, but more often it requires a reduction in headcount and/or restructuring of roles and
Clayton Huber, the General Manager of Commercial Plumbing and HVAC at a pump manufacturer, was tasked with finding a way to lower the cost of making base plates. The following is his experience and the outcome that ensued: “Success of adding automation to some of the welding processes relied on standardizing the design of primary components
The Veterans Healthcare Systems of the Ozarks (VHSO) is located in Northwest Arkansas and serves a Veteran’s population in three states.  Mr. Kelvin Parks developed networks and alliances with the Federal Delegations for Arkansas, Missouri and Oklahoma, to include state and local government officials.  He also met quarterly with all Veteran’s Service Organizations to provide facility updates and seek