Scott Till: Retain the aesthetic, but with less cost
Thursday, 08 July 2021
Scott Till was asked to reduce costs of the overall construction build out of factory stores. In order to do so, he decided upon a manufacturing option to produce required millwork overseas. “I worked directly with the Director of Procurement to find and hire an Asian millwork company to develop a millwork package that replicated
- Published in View Point
Toyin Longe: Improving Contract Terms Wins +$1 billion in Long-Term Profits
Sunday, 04 July 2021
A mining lease was about to expire, and a major project that would bring in significant revenue could not be initiated. The was too much uncertainly surrounding the lease, and it was unknown whether the project would remain viable in a rapidly evolving business environment. The resource owner indicated that they were looking to renegotiate
- Published in View Point
Carl Collins-Cepeda: Omnichannel Approach to Reviving Retail Company Results in Additional Sales Revenue of $30+ Million, Improved Customer Access and Satisfaction
Wednesday, 23 June 2021
As the modern shoppers’ habits have changed dramatically in the digital age, managers always face the constant challenge of creating an approach to store sales that focuses on both providing seamless customer experience, whether the customer is shopping in a brick-and-mortar store or online from a digital device. I interviewed Carl Collins-Cepeda, a senior retail
- Published in View Point
Hans Luetkemeier: Moving Customer from Annually Renewing Contract to Multi-Year Agreement Allows for $6 Million Capital Improvements
Tuesday, 22 June 2021
Hans Luetkemeier’s previous company had a facility in Waterloo, IA which was supported by a sole customer. Certain assets were deteriorating and required a capital investment to ensure long term sustainability of the asset. Past management was unable to get the customer to commit to a long-term agreement which was required for his company to
- Published in View Point
C. Scott Carver: Averting $25,000 Liquidated Damages
Tuesday, 01 June 2021
Recently, I interviewed C. Scott Carver, Director of Construction and experienced General Contractor, who knows how to drive profitable construction projects and mentor high performing teams. C. Scott Carver was given a high-end tenant improvement project that had fallen behind due to inexperienced supervision at the project helm. “If we did not finish the project
- Published in View Point
Ashok Palani: Streamlining Transactional Email Adds Revenue, Profits, and More Satisfied Customers
Friday, 28 May 2021
All of us have encountered frustrations caused by email design issues. This especially affected our guest, Senior Executive of Business Transformation, Ashok Palani, in a unique way. His company had a flawed and customer-frustrating transactional email experience that suffered from lack of business governance as well as incorrect, confusing, difficult-to-change messaging, and an inability to
- Published in View Point
Kevin Gentry: Rolling Out an International Brand and Strategy Generates New Product Interest
Tuesday, 20 April 2021
A big commercialization project requires many touch points and significant communication skills. This was something that growth and business development leader, Kevin Gentry, was able to successfully tackle through problem solving and perseverance. Here is his story: “As a new product within the organization nears completion of its qualification program, I am promoted and assigned to manage preparation and strategy for product
- Published in View Point
Kent Fraser: $137K Savings in Annual Maintenance Cost and No Patient Risk
Monday, 19 April 2021
Recently, I interviewed Senior Business Operations Executive, Kent Fraser, about his handling of a healthcare merger that added a 500-bed tertiary medical center, a community hospital, and 13 separate specialty clinics to the organization, supported by six different telephone system suppliers. The merger necessitated a switchover to an integrated system. Kent said, “…added facilities were
- Published in View Point
Eric Speicher :Turning Around IT Support Crises
Monday, 19 April 2021
The good news was that this firm had tremendous growth, more than doubling the amount of personnel and 18 world-wide offices. The bad news was that calls to the IT help desk often went unanswered, aggravating business users and dampening morale of the group designated to provide service. Senior Global Financial Operations/Technology Executive, Eric Speicher,
- Published in View Point